dgb33's Privacy Policy
How your personal information is collected, stored, and used — dgb33 explains it all here with complete transparency.
1. Introduction & Scope
Purpose of This Policy
The main purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is managed. dgb33 believes that user privacy is a fundamental right and protecting it is our primary responsibility.
Who This Applies To
This Policy applies to all registered and unregistered users of dgb33 — anyone who browses the website, opens an account, places bets or plays games, or contacts customer support. The personal information of each such person falls under this Policy.
2. Information We Collect
dgb33 collects only the information that is necessary. The various types of information are described in detail below.
a. Personal Identification Information
- Full name and date of birth (for age verification — must be 21 or older)
- Email address and mobile number
- Username and password chosen by the user (stored in encrypted form)
- Identity document details (when required during verification)
b. Financial & Payment Information
- bKash, Nagad, or Rocket account numbers (partial only — full numbers are not stored)
- Transaction history — deposit and withdrawal amounts and dates
- Records of bonus usage and wagering activity
- Payment verification details for fraud prevention purposes
c. Usage & Technical Information
- IP address and approximate geographic location
- Browser type, version, and device information
- Session duration, pages visited, and click patterns
- Information obtained from cookies and similar tracking technologies
d. Communication Information
- Records of conversations via live chat and email
- Details of complaints or requests submitted to the support team
- Responses to feedback and satisfaction surveys (provided voluntarily)
3. Purpose of Using Information
dgb33 uses collected information only for the legitimate purposes listed below. Information is never used for sale to any third party.
- Account Management: Information is needed to handle your registration, login, and account security. It is also used for age and identity verification.
- Payment Processing: Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, and Rocket, and to maintain transaction records.
- Customer Service Improvement: Relevant information is provided to the 24/7 support team to resolve your issues quickly and effectively.
- Fraud & Security Control: Information is analyzed to detect and prevent account hacking, money laundering, and other illegal activities.
- Responsible Gambling Tools: Information is used to monitor playing patterns and provide timely support and self-exclusion options to at-risk players.
- Service Improvement & Personalization: Information is used to make services more relevant based on your preferences and usage patterns.
- Legal Compliance: Certain information is retained for defined periods as required to comply with applicable laws and regulations.
4. Cookies & Tracking Technologies
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser. dgb33 uses cookies for the following purposes:
- Essential Cookies: Essential for the site to function properly — maintaining login sessions, security tokens, and so on.
- Functionality Cookies: To remember your language preferences and other settings.
- Analytics Cookies: To collect anonymous usage data in order to understand which pages are used most.
Cookie Control
You can delete or block cookies at any time from your browser settings. Keep in mind that disabling essential cookies may limit certain site functions and affect your login session.
Third-Party Tracking
dgb33 does not permit any third-party advertising networks to track your activity. Partner service providers on the site are given limited access to information only as needed to deliver their services.
5. Sharing & Disclosure of Information
Service Providers
Payment processors (bKash, Nagad, Rocket), game software providers, and technical service providers receive limited access to information within the scope of their work and are bound by strict confidentiality agreements.
Legal Requirements
Information may be disclosed to authorities to comply with court orders, lawful requests from investigative bodies, or obligations under applicable law. In such cases, dgb33 will make reasonable efforts to notify you in advance.
Fraud Prevention
Limited information may be shared with partner financial institutions or relevant authorities to maintain a secure payment environment and prevent money laundering or other financial crimes.
6. Data Security Measures
dgb33 keeps your information secure through both technical and organizational measures.
SSL Encryption
All data transmitted between the website and servers is protected by industry-standard SSL/TLS encryption.
Encrypted Storage
Passwords and sensitive financial data are stored in encrypted form using strong hashing algorithms.
Access Control
Only authorized personnel have limited access to user data, and only when required for specific job functions — not universally.
Regular Audits
Regular security reviews and tests are conducted to ensure the effectiveness of security measures.
7. Data Retention Period
Data for Active Accounts
Your registration information, preferences, and activity history are retained for as long as your account remains active. When an account is closed, the process of securely deleting the data begins.
Data Required by Law
Financial transactions, identity verification records, and data collected for regulatory reasons must be retained for periods specified under applicable law, after which they are securely deleted.
Data Deletion Process
Once the retention period has ended, or after the applicable legal retention period following account closure, dgb33 securely and permanently deletes or anonymizes your personal information so that it cannot be identified in the future.
8. Your Rights
dgb33 recognizes and respects the following rights you have over your personal information.
- Right of Access: You may ask at any time what information dgb33 holds about you. Contact the support team and a copy of your information will be provided.
- Right to Rectification: If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.
- Right to Erasure: You may request deletion of information that is not required due to legal obligations. Financial and identity verification records may be retained as directed by law.
- Right to Object to Processing: You may object to marketing communications or profiling. This will not affect the delivery of your core services.
- Right to Data Portability: You may request your personal information in a structured, readable format. The support team will reach out to fulfill this request.
To exercise any of the above rights, email [email protected]. We aim to respond within 30 business days.
9. Protection of Minors
Prohibition for Users Under 21
dgb33 provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of account creation, and if evidence is found that a user is under 21, that account will be closed immediately and the collected information will be deleted.
If you believe a minor has registered on dgb33, please notify us at [email protected].
10. Changes to the Policy
Process for Changes
dgb33 may periodically review and update this Privacy Policy. For significant changes, registered users will be notified by email or through a prominent notice on the site.
Effective Date
Updated policies take effect from the date of publication. If you continue using dgb33 after a change, it will be assumed that you have accepted the updated policy. If you do not agree, please request account closure.
11. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, contact dgb33 through the channels below.
Email Support
Live Chat: Available 24/7
Support is available in both Bengali and English.
Read more: Terms & Conditions • Responsible Gaming • FAQ